As the spread of the Virus is resulting in response requirements changing daily, RHCS Ltd will ensure that it stays up to date with reliable sources of information and has the flexibility to respond when required. The following measure has been put in place for Safe and Effective delivery of Care;
- A robust infection control and Business Continuity plans
- Welfare checks on staff
- Constant/ weekly Test for staffs
- Access to reliable information to reduce anxiety and dispel any myths and inaccurate information that may cause worry or distress to the staff, Service users or the wider public.
WE RECRUIT
RGHS – (RitaGreen Health Care Services) provides the following staff to Healthcare Organisations:
- Support Workers
- Care Assistants
- Specialist Nurses
- Nurse Professionals
- Registered General Nurses
- Other Healthcare Staff
WE SUPPLY
We are able to supply to:
- Nursing Homes
- Residential Homes
- NHS Hospitals
- Daycare Centers
- Private Hospitals
WE COVER
We are able to cover for the following, even at short notice:
- Staff Sickness
- Maternity Leave
- Paternity Leave
- Staff Vacancies
- Adhoc Basis
- Seasonal Staff
Our Specialism
Elderly | Physical Disabilities | Learning Disabilities | Dementia | Alzheimer’s | Challenging Behaviour
Other Services
Friends, Family and the Community
We will support you in keeping links with the community, maintain your network of friends and family and will help you to visit shops and places of interest, where agreed, as part of your Care Plan
Activities
RitaGreen Healthcare Services Ltd actively promotes Service Users’ normal social networks and social activities and the level of support required will be agreed as part of your Care Plan
Each Service User’s Care Plan includes a facility for recording life history, social networks and contacts, and preferences for activities and hobbies, so that the service can ensure that these are a part of everyday life
Privacy
We will respect Service Users’ privacy at all times. We will do this by making sure that:
Discussion about Service Users and their affairs will be for the purposes of managing and improving care, and for no other reason, and will be conducted in private
Records will be designed, used and stored safely and confidentially and the Data Protection Act 2018 principles for information sharing will be followed
We will ask you to keep your Care Plan safely in an agreed place so that your Care Workers can read it when they come to your home
Service Users’ Dignity
Your dignity is a matter of the utmost importance to us and all staff will have received training in this area.
You will be asked what you would like to be called, this name will be recorded on your Care Plan and used by all staff
In the absence of information on what you want our staff to call you, staff will address you formally, using your title and surname
Staff are trained to support you with dignity always and will ensure that support is given in a dignified way, whether you are alone or in company
Staff are trained to knock and wait for your invitation before entering your home
Complaints and Comments Procedure
We always aim to provide a high standard of care in all our services.
Our Service Users’ views are important to us and help to ensure that our services are consistently meeting people’s needs. If you are unhappy with any of our services, it is important that you let us know.
If a complaint alerts us to possible abuse or neglect, we will tell the LEWISHAM COUNCIL Adult Safeguarding Team. The LEWISHAM COUNCIL Safeguarding Team will decide how to investigate and monitor outcomes.
How we care
We believe in Care that meets your needs because you are involved fully in your Care and its arrangement.
Each Service User is celebrated and supported to be an individual, to have their own social, emotional, spiritual, cultural, political and sexual needs accepted, supported and respected.